If I have had money withdrawn from my account by criminals, will I get a full refund?

Banks are committed to keeping their customers' money safe and will protect customers from Internet fraud as long as they have acted with reasonable care. However, customers must also take sensible precautions so that they are not vulnerable to the criminal. If you think that you may have disclosed information to a fake site, or if you believe that your password has been captured by a Trojan, contact your bank immediately and give them as much information as possible to ensure that they can protect you and your money. Each case of Internet fraud is different and you can be sure that the bank will make a full investigation in the unlikely event that money is withdrawn from your account.