What do I do if something goes wrong with a direct credit?

In depends on what has gone wrong. For instance, a payment may not have been received by you; this may be the result of incorrect bank details being held by the payer in which case a call to the payer will answer this question. A company which is authorised to make direct credits has agreements in place with other banks regarding recalling a payment and re-crediting it to the correct account.

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